Metric for Scrum Team
- Dahm Mongkol Hongchai
- May 16
- 3 min read
1. Velocity
Add up the story points for tasks marked “Done” and approved by the Product Owner.
Example:
3 tasks were finished: 5 pts, 8 pts, and 3 pts.
Velocity = 5 + 8 + 3 = 16
2. Work Capacity
What: Total effort the team puts in (even if not all work is finished).How to calculate:
Add up story point "votes" each day during Daily Stand-Ups.
Example:
Mon: 5 pts, Tue: 6 pts, Wed: 4 pts, Thu: 3 pts, Fri: 2 pts
Work Capacity = 5 + 6 + 4 + 3 + 2 = 20
3. Focus Factor
Focus Factor = Velocity ÷ Work Capacity
Example:
Velocity = 16, Work Capacity = 20
Focus Factor = 16 ÷ 20 = 0.8 or 80%
4. Adopted Work
Add up story points for the work added mid-Sprint.
Divide by the original Sprint plan (Forecast).
Example:
Forecast = 20 pts, Adopted mid-Sprint = 5 pts
Adopted Work = 5 ÷ 20 = 0.25 or 25%
5. Found Work
What: Hidden work discovered during the Sprint.
How to calculate:
Add up extra points needed (above the original estimate).
Divide by the original Forecast.
Example:
Forecast = 20 pts
A task was estimated at 5 pts but took 9 pts → 4 extra
Total Found Work = 4 pts
Found Work = 4 ÷ 20 = 0.2 or 20%
6. Velocity Increase
Velocity Increase = Current Velocity ÷ Original Velocity
Example:
Sprint 1 Velocity = 10
Sprint 4 Velocity = 20
Velocity Increase = 20 ÷ 10 = 2x or 200%
7. Estimation Accuracy
Compare estimated vs. actual for each task.
If most are close, your accuracy is good.
Example (simplified):
Estimated 5 pts → actual 6 pts → off by 1
Estimated 3 pts → actual 4 pts → off by 1
Estimated 8 pts → actual 8 pts → spot on
Pretty good accuracy.
8. Forecast Accuracy
What: Did we finish what we planned?How to calculate:
Forecast Accuracy = Forecast ÷ (Forecast + Adopted + Found)
Example:
Forecast = 20 pts, Adopted = 5, Found = 5
Forecast Accuracy = 20 ÷ (20 + 5 + 5) = 20 ÷ 30 = 66.7%
9. Happiness Metric
What: How happy is your team?How to calculate:
Each team member gives a score (1–5) for:
How happy they are with their job.
How happy they are with the company.
Average the scores across the team.
Example:
Team of 4 scores their job: 4, 5, 3, 4 → (4+5+3+4)/4 = 4.0
Team of 4 scores the company: 3, 4, 4, 5 → (3+4+4+5)/4 = 4.0
Result: Job = 4.0, Company = 4.0
10. Kaizen Investment
What: How much effort do we spend improving ourselves?How to calculate:
Kaizen Investment = Work spent on improvements ÷ Total Work Capacity
Example:
Work Capacity = 20 story points
Work on improvement (e.g. automation, retro action) = 4 pointsKaizen Investment = 4 ÷ 20 = 0.2 or 20%
11. Honoring Priority
What: Did we work in the right order?How to calculate (simple version):
Count how many tasks were started out of order from the Sprint priority list.
Divide by total possible priority conflicts.
Example:
A lower percentage = better honoring of priority!
12. Success at Scale
What: How well do we finish big user stories? How to calculate:
Success at Scale = Big items completed ÷ Big items started
Example:
Started 4 tasks with 13+ points each (large stories)
Completed 3 of them
Success at Scale = 3 ÷ 4 = 0.75 or 75%
13. Customer Happiness
What: How happy are your customers with the product or service delivered by the team?
How to calculate: Each customer gives a score (1–5) for:
How satisfied they are with the product or increment delivered
How well the product meets their expectations or solves their problem
Average the scores across all customers who give feedback.
Example:
4 customers rate product satisfaction: 4, 5, 3, 4 → (4+5+3+4)/4 = 4.0
4 customers rate expectation fit: 3, 4, 4, 5 → (3+4+4+5)/4 = 4.0
Reference: S. Downey, and J. Sutherland, “Scrum metrics for hyperproductive teams: How they fly like fighter aircraft,” 46th Hawaii International Conference on System Sciences, pp. 4870 - 4878, 2013.
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